Exchange and Return Policy
We are committed to customer satisfaction and aim to provide an exceptional shopping experience. Below is our exchange and return policy:
First: Exchange Policy
1. The customer has the right to request an exchange of the product within 7 days from the date of receipt, provided the product is in its original condition and unused.
2. The customer is responsible for shipping costs if they wish to exchange the product. However, if there is a manufacturing defect or error in the order, we will cover the full cost.
3. For international exchanges, the customer is responsible for all shipping costs and delivery of the product to the shipping company.
4. We have the right to inspect the product before approving the exchange to ensure its condition.
Exchanges are not accepted in the following cases:
* If the product was made according to the customer’s request or specific specifications, except in cases of defect or non-conformance with the specified specifications.
* If the defect is caused by the customer’s misuse or mishandling of the product.
Second: Return Policy
1. The customer has the right to return the product and cancel the contract within 7 days from the date of receipt, provided the product is in its original condition and has not been used.
2. The product will be inspected before approval for return to ensure its condition.
3. The customer is responsible for return shipping costs, except in the case of manufacturing defects or order errors, where we will cover the full cost.
4. For international returns, the customer is responsible for all shipping costs and delivery of the product to the shipping company.
Returns are not accepted in the following cases:
* If the product was made according to the customer’s request or specific specifications, except in cases of defect or non-conformance with the specified specifications.
* If the defect is caused by the customer’s misuse of the product.
For any inquiries or to request an exchange or return, please contact us via our customer service channels, and we will be happy to assist you.
